Log on support
A new verification step has been added to the Volunteer Hub login from 8 April 2026. You’ll see a small check box asking you to confirm you’re a human when you log in.
This change is part of our ongoing commitment to strengthening cybersecurity and aligning with the Australian Government’s Essential Eight security strategies.
Emergency services personnel registered with DFES (staff and volunteers), as well as personnel from local governments, will need to access DFES online information and resources to perform their roles in emergency management.
How are you connected to DFES?
- Volunteers use the Volunteer Hub to enter the DFES network.
- Volunteers (who are also DFES Staff) use their staff credentials to access the DFES network.
Follow the directions below for the login process. You can gain support through your DFES Regional Office during business hours.
We thank you for your service to the community and for a safer State.
First-time users
You should have received an email from the DFES Regional Office managing your brigade, group or unit. They will confirm your registration with DFES as an emergency services volunteer. If not, contact your DFES Regional Office during business hours.
Your email address will be registered in the DFES database, and you will be issued a Volunteer ID number to access the Volunteer Hub.
You will receive an automated email from the Volunteer Hub asking you to set up a password to use with your Volunteer ID number to log in. You can change your password anytime on the logon page.
- Having issues? Refer to the troubleshooting section.
- Haven't set up a password or forgotten your password? Refer to the Setting or resetting your password section.
How to log into the Volunteer Hub
Step 1. Go to the Volunteer Hub logon page: https://volunteerhub.dfes.wa.gov.au/
Step 2. Choose Log in as Volunteer
Step 3. Enter your Volunteer ID number and password
Step 4. Arrive at the Volunteer Hub homepage and begin your online session.
Setting or resetting your password
You can set or reset your Volunteer Hub password independently. Follow these instructions:
- Open web browser: https://www.volunteerhub.dfes.wa.gov.au/logon
- Choose Log in as Volunteer
- Choose forgot password
- Enter Volunteer ID number and answer security question
- Reset password email will go to your registered email account
- Follow instructions to set up a new password.
It’s important to remember that DFES has increased its security protocols for logging in with these new password requirements.
- Requires a minimum of 8 characters
- At least one lowercase character
- At least one uppercase character
- At least one number
- At least one symbol !@#$%^&*()
- Cannot contain a dot character “.” Immediately preceding the “@” symbol
- Do not use the same character/sign/number more than 2 times consecutively.
After this process, close all web browsers. Open a new web browser to go to the Volunteer Hub (link above) and log in.
Troubleshooting: Error messages
| Issue | Reason | For your action |
|---|---|---|
| Volunteer ID not recognised by Volunteer Hub. | Are you currently registered as an active volunteer with DFES? Are you in the process of transferring or on a leave of absence? | Contact your DFES Regional Office during business hours and request to check status in DFES database. |
| Volunteer ID not recognised by Volunteer Hub. | You are also a DFES Staff member | Use the DFES Staff login button and enter your network credentials |
| You see an error message 'Unhandled Exception'. | You are trying to log into multiple tabs or browsers. | Close all tabs and browsers and commence the log on process again. |
| You see an error message after resetting your password. | You have not satisfied the password criteria. | Follow the password protocol instructions displayed on the reset password page. |
| You see an error message 'Access is denied to this resource. Please contact your regional office with the below information'. | You are attempting to reset your password or update your details from a device location outside of Australia. Access to the ‘reset password’ and ‘update volunteer details’ pages are restricted to access in Australia only. | If you are in Australia but connecting via an overseas VPN (virtual private network), you should connect your device to an Australian network before performing these actions. |
Troubleshooting: Missing email notifications
| Issue | Reason | For your action |
|---|---|---|
| You are not receiving the email notifications. | We do not have your correct email address recorded in the DFES database. | Contact your DFES Regional Office during business hours and request to update your email. |
| Your email is correct in the DFES database however you are still not receiving the email notifications. | Some email providers have extremely high security settings and will block automated email notifications; or Your email account is full and cannot receive any more emails. | Contact your email provider for support. |
| Email notifications are in your junk/spam folder. | Some email providers are sensitive to automated email notifications and these will be delivered to your junk/spam folder as a security precaution. | Use your email settings to mark these email notifications as 'safe'. |
If this troubleshooting support does not resolve your issue to log into the Volunteer Hub, follow your chain of command to contact the DFES Regional Office supporting your brigade, group or unit.
